Category: Interviews
Interviews - November 2020
“Ikea is constantly testing new solutions for more sustainable consumption”
With the Covid-19 crisis, sustainable development has become unavoidable. Does this imply that your business model is being called into question? Our...
Digital, Europe, Interviews, People - October 2020
Christos Kalogerakis “Due to Covid, we sped up our e-commerce strategy for a new marketplace”
Please describe PMM Group. PMM is a combination of two strong Greek retailers called Public and MediaMarkt. We are in a similar...
Europe, Interviews, People - October 2020
Mirakl’s success. E-commerce marketplaces essential against Covid-19
How did Mirakl multiply its sales by 111% after the Covid-19 crisis? In the space of six months, the marketplaces operating with...
On September 15th, Lego announced an additional €400 million towards carbon neutrality within 3 years. Why is this so important? It’s a...
Digital, Europe, Interviews - September 2020
OMNICHANNEL: “Our staff transform the business with us”
Can you outline the Louis Delhaize Group in Europe? L.H.: Created in Belgium 145 years ago, with an anniversary celebration this year,...
What are your lessons from Covid-19? D.S.: Thanks to stores across France, people found enough food. Everyone was made fully aware of...
Digital, Europe, Interviews - June 2020
To maintain customer relationships, John Lewis boosts online appointments
How many online appointments have been taken, and are you pleased with the results? K.R.: Since 14th April 2020, more than 2,000...
Africa, Middle East, Digital, Interviews - June 2020
Which omnichannel strategy for luxury sector in Saudi Arabia?
Anne-Sophie Fernandes: Can you give a few figures on the retail activity of the Al Malki Group in the Gulf? Faysal AlMalki:...
Digital, Europe, Interviews - June 2020
CGI. “Improve the shopping experience by spending less time in the store.”
Sophie Baqué: How are customers’ consumption patterns changing? Arnaud Cartigny: New customer behaviour seen over the last 2 months, during the acute...
Asia, Digital, Interviews - May 2020
China. “Big retailers will come out of this crisis in a better position”
Sophie Baqué: Ikea and Arket (H&M) have just announced their arrival on Tmall. Will the crisis favour Western retailers? Victoria Glanz: Big...
