Category: Interviews
Digital, Europe, Interviews - September 2020
OMNICHANNEL: “Our staff transform the business with us”
Can you outline the Louis Delhaize Group in Europe? L.H.: Created in Belgium 145 years ago, with an anniversary celebration this year,...
What are your lessons from Covid-19? D.S.: Thanks to stores across France, people found enough food. Everyone was made fully aware of...
Digital, Europe, Interviews - June 2020
To maintain customer relationships, John Lewis boosts online appointments
How many online appointments have been taken, and are you pleased with the results? K.R.: Since 14th April 2020, more than 2,000...
Africa, Middle East, Digital, Interviews - June 2020
Which omnichannel strategy for luxury sector in Saudi Arabia?
Anne-Sophie Fernandes: Can you give a few figures on the retail activity of the Al Malki Group in the Gulf? Faysal AlMalki:...
Digital, Europe, Interviews - June 2020
CGI. “Improve the shopping experience by spending less time in the store.”
Sophie Baqué: How are customers’ consumption patterns changing? Arnaud Cartigny: New customer behaviour seen over the last 2 months, during the acute...
Asia, Digital, Interviews - May 2020
China. “Big retailers will come out of this crisis in a better position”
Sophie Baqué: Ikea and Arket (H&M) have just announced their arrival on Tmall. Will the crisis favour Western retailers? Victoria Glanz: Big...
Sophie Baqué: Which evolution of retailers’ expectations is the most noticeable right now? Mark Thomson: At Zebra Technologies, we see a real growth...
What are the current trading conditions for Petit Bateau? H.d.S: Like most fashion retailers, almost all of our stores around the world...
Sophie Baqué: How is retail resuming? What is the current role of retail technology? E.S.: Supermarkets are holding up well as they...
Europe, Interviews - March 2020
Ingka Group. “Instead of building malls, we are looking to buy existing urban assets”
Sophie Baqué: Nice to meet you Jan! Can you please present yourself? Jan Kristensson: I’ve been working for Ingka Group for about...
